Frequently Asked Questions
How do I get started?
To get started with Biscuit Tin you just need to register your details to create a login and you can trial the digital vault for up to 14 days for free.
How does the free trial work?
During the free trial, you can do almost everything except create Nominees as there’s no point involving and informing others until you are sure having a Biscuit Tin is the right thing for you.
As security for your Biscuit Tin is really important, you will need to authenticate your details. We need you to verify your email address via the link we send you on registration. When you would like to add information to your Biscuit Tin we will also ask you to verify your mobile number.
What is email verification?
As soon as you register your details with us, we will send you an email welcoming you to Biscuit Tin. Within this email we will ask you to verify your email address by clicking on the link provided. We do this to confirm that the email address you registered with is valid and linked to your account correctly. If you would like to add any information to your Biscuit Tin we will also ask you to verify your mobile number too.
What is mobile verification?
If you would like to add any information to your Biscuit Tin we need to make sure all the details you have provided are valid and linked to your account correctly so we ask you to verify your mobile number in addition to your email address. This provides us with two ways to authenticate any future access to your data. Once you have verified both your email and mobile number you will be able to store and record information in your Biscuit Tin.
Why do I need to input a code at login?
Security for your Biscuit Tin is extremely important as you are storing the details of your life. So that we can be sure we are really dealing with you, we need you to follow a two-factor authentication process every time you log in. You can choose which route you want to use to verify – either a text to your mobile or an email to your email address. We will then send you a verification code. Just input the code we send you on the login page. This allows us to authenticate that it’s you and you can now access your Biscuit Tin digital vault.
I can’t remember my password?
There is a password reset link on the login page – when you press this we will send you an email link to reset your password.
How do I change my details?
All your details can be changed via the My Details section in the Profile menu (top right of the Menu next to ‘Log out’).
How do I sign up?
Once you’ve had a look around, played with the features and uploaded some material, you’ll realise how easy it is to get going. Getting everything organised has never been this simple, so all you need to do now is sign up! Your Biscuit Tin subscription lasts for one year from the date of purchase and you can use it anytime, anywhere night or day, as many times as you like.
How secure is my data?
Everything you store in your Biscuit Tin is encrypted and no one can see it except you This means that your data is secret and can only be accessed by you or the people you invite to be your nominee(s) via an authenticated login. No one at Biscuit Tin has standard access to the data you store. The only time we would be forced to intervene and access your data are in specific circumstances like legal disputes or misuse. Even in those special circumstances, there are formally audited procedures that would track and record this special access to your data.
Even in the unlikely event that someone did unlawfully compromise the systems where your data is stored, they would not be able to decrypt your data to make any sense of it. For more details about all the security protecting your data, please see the Security page on our website.
How do I create Nominees?
Nominees can only be created once you have subscribed to Biscuit Tin as there’s no point involving and informing others until you are sure having a Biscuit Tin is the right thing for you.
Nominees are the people you trust to share the details of your Biscuit Tin. Your Nominees will eventually become the 'Executors' of your Biscuit Tin in the event of your death, so please make sure they are happy to perform this role. The Executors of your Biscuit Tin (your Nominees) are the people who will follow your wishes to tie up all the threads of your life. You only need one or two friends or family members, or you can also nominate a Solicitor if you prefer.
An email will be sent to each Nominee you set up inviting them to be your Nominee. They will need to accept your invitation and create their own Biscuit Tin login. They will only be able to see the details you want to share with them initially and they will need to report and verify your death to eventually see all the details of your Biscuit Tin.
What can my Nominees see?
Whist you are still around, your Nominees can only see the information you choose to share, for example, your wishes if you were critically ill or information they would need immediate access to upon your death. These are things like organ donation, guardianship and care of any dependents you have (i.e. children or pets). Who your Doctor is and any chosen Funeral Director. This type of information would be needed by your Nominees before a Death Certificate was issued and registered. Access to the full contents of your Biscuit Tin would only be automatically available to your Nominees once your death has been notified and verified by Biscuit Tin.
How do I set up my Accounts?
You need to store all the key information about all your different types of accounts in the Accounts sections of your Biscuit Tin so they are all in one place and easy to find. This is both for your own reference and for your Nominees when you are no longer around. Accounts range from financial accounts and Insurance policies to bills, memberships, subscriptions and digital accounts … store and organise all of them in your Biscuit Tin so it’s easy for your Nominees to tie up all your affairs when they need to.
Setting all of this up can be a bit daunting so maybe take it step-by-step a section at a time until you have them all recorded. Remember you can also upload documents that are related to your accounts which might be valuable for your Nominees when they are looking for the addresses of the companies that need to be contacted.
How can I change my Nominees?
You can change your nominees at any time within the Nominees menu, by adding new Nominees or deleting any Nominees you have already invited.
When you delete a Nominee all their access permissions for your Biscuit Tin are removed and they are informed by email that their access has been removed.
You can invite another Nominee at any time via the ‘Add Nominee’ function.
What happens if my Nominees change their details?
Your nominees can change their own details from their own Biscuit Tin login. This will automatically update the original details you provided.
Every year we will ask your Nominees to verify their details to ensure they are up to date. If they don’t respond we will let you know and you can ask them to follow up and verify or change their details via their Biscuit tin login.
How do I set up my Accounts?
You can store all the key information about your different types of accounts in the Accounts sections of your Biscuit Tin, so they are all in one place and easy to find. This is both for your own reference and for your Nominees when you are no longer around. Accounts range from financial accounts and insurance policies to bills, memberships, subscriptions and digital accounts. You can store and organise all of them in your Biscuit Tin so it’s easy for your Nominees to tie up all your affairs when they need to.
Setting this up can be a bit daunting so maybe take it step-by-step, one section at a time, until you have them all recorded. Remember, you can also upload documents that are related to your accounts which might be valuable for your Nominees when they are looking to specific company details.
How do I set up my Documents?
Keep track of any important documents that may be needed in the future by uploading digital copies and holding information about them in your Biscuit Tin. Also store all the key information about where to find the physical version of your documents here. Make everything easy to find both for your own reference and for your Nominees when you are no longer around. From your Will to your Passport and Driving Licence, Birth and Marriage Certificates and Insurance policies and copies of bills or contracts. You can store and organise all of them in your Biscuit Tin so it’s easy for your Nominees to tie up all your affairs when they need to.
How do I set up my Wishes?
Your wishes section on Biscuit Tin is where you make sure all your wishes about anything and everything are known to your Nominees. We have listed the different types of wishes we think are important from organ donation, guardianship of dependents to wishes for your funeral or memorial and what you would like to happen with your personal belongings. You can also add as many others as you like. Having all your wishes recorded on Biscuit Tin can avoid any questions or uncertainty about what you wanted, avoiding any disputes and upset. Your Nominees will also have the peace of mind that they are handling everything exactly as you wished.
How do I go about creating my Memories?
You can record all the cherished memories of your life in your Biscuit Tin to pass on as a legacy for future generations. You can create general memories as part of an overall lasting legacy, or specific memories for the special people in your life. Memories can be in whatever format works best for you: photos, notes, audio, video messages, music or a mixture of them all.
This is another daunting task and one which will be hard to start. Just start anywhere and tackle it bit-by-bit. It could be in a logical order, working backwards from where you are today, looking back through the years and decades or by starting from the beginning: where and when you were born, where you grew up, schools, university or colleges attended, career choices, etc. Think about the people in your life at these key times and maybe involve them recalling the memories, or leave a message for them.
Have fun doing it! It’s the story of your life and your lasting legacy which will be a priceless gift to those you leave behind.
How do I renew my subscription?
Every year, a month before your Biscuit Tin anniversary, we will remind you that your Biscuit Tin subscription is coming up for renewal. At this point in time we will also prompt you to review the contents of your Biscuit Tin to make sure it is all up-to-date with any new accounts, wishes, contacts and memories. As long as the card details you used when you first signed-up are valid, then your renewal fee will be taken automatically on the anniversary of the original purchase date. You don’t need to do anything. If your card details have expired, we will prompt you to update them or upload another card’s details.
What happens if I don’t renew my subscription?
Biscuit Tin subscription is automatic so if your card details are valid and have not expired you don’t need to do anything. If your card details have expired we will send you some reminders asking you to change your card details. If after all our reminders to renew your subscription with new card details fail to encourage you to take action, we will put your Biscuit Tin on temporary hold for 14 days to allow time for you to renew. If you do not renew after this time we will assume you want to cancel your Biscuit Tin subscription and will then follow our cancel subscription process.
What happens when I die?
Each of the Nominees you invited will have a login to access your Biscuit Tin. One of the Nominees needs to inform Biscuit Tin of your death. They can do this by logging in and uploading a digital copy of your Death Certificate. Our Biscuit Tin team will then authenticate your Death Certificate and verify your death within 24 hours. On verification, we will then grant permission to your Nominees to access all of the data you have stored in your Biscuit Tin. This data and every decision you have made in advance will provide valuable guidance and direction to your Nominees, saving them unnecessary hassle and stress at a time of their mourning. You will have made a real difference to them by making it easy to follow your wishes and close down your affairs.
Your login to your Biscuit Tin will be blocked as soon as your death is verified. Only your Nominees will be able to access what you have stored and they cannot change anything. Your Biscuit Tin data will be accessible to your Nominees for up to 180 days after your death providing plenty of time to tie up your affairs. They can also download your data for their records. After 180 days your Biscuit Tin is archived and locked in our Vaults for a further 180 days as protection for you and your Nominees should any legal disputes arise. After that everything is deleted in full.
How do I cancel my subscription?
How do I report a death to Biscuit Tin?
Only Nominees invited by the Biscuit Tin owner can report their death to Biscuit Tin. Each invited Nominee has their own login to access the owners Biscuit Tin and there is a menu option to ‘Report Death’. The Nominee is prompted to upload a digital copy of the Death Certificate issued by the Registrar. Our Biscuit Tin team then authenticate the Death Certificate and verify the death within 24 hours. Once verification is complete access to the owners Biscuit Tin data is granted to all Nominees, providing valuable guidance and direction as to their final wishes and making it easy to close down their affairs.